> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://odix.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Check-in & Operational Issues

# I arrived late at the hotel and the reception is closed. What should I do?
If possible, contact us immediately by email. We will coordinate with the supplier to find a solution.
# The hotel asks for an additional payment at check-in. What should I do?
Do not make any payment before contacting our support team. We will verify with the supplier whether the request is valid.
# What should I do if I have a problem during check-in? 
Please contact the Odixpay support team at support@odixpay.com.
# What should I do if I have a problem during check-in? 
Please contact the Odixpay support team at support@odixpay.com.[]()


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