> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://odix.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I Lost My Card, What Should I Do?

If you've lost your physical card, you should freeze your card via the app immediately. Then, contact our customer support team to inform them about the lost card. 
Our team will start the cancellation and replacement process for you.