> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://odix.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I Purchased a Card. Is Refund Possible?

Both physical and virtual cards are issued specifically for each individual user. Therefore, once a card has been purchased, refunds are not available.