> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://odix.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What Should I Do If My Card Does Not Arrive?

If your card does not arrive or is lost during delivery:
**1.⁠ ⁠Freeze Your Card:** Freeze your card immediately from the ODIX app.
**2.⁠ ⁠Contact the Courier:** Contact the courier company and report the missing card. Ask them for a loss report or other proof of the lost delivery.
**3.⁠ ⁠Contact ODIX:** Send the loss report to us so we can review the case. If approved, we will issue a replacement card. The new card may take up to 30 days to arrive.