What Should I Do If My Card Does Not Arrive?

If your card does not arrive or is lost during delivery:
1.⁠ ⁠Freeze Your Card: Freeze your card immediately from the ODIX app.
2.⁠ ⁠Contact the Courier: Contact the courier company and report the missing card. Ask them for a loss report or other proof of the lost delivery.
3.⁠ ⁠Contact ODIX: Send the loss report to us so we can review the case. If approved, we will issue a replacement card. The new card may take up to 30 days to arrive.

Updated on: 03/09/2026