What Should I Do If My Card Does Not Arrive?

If your card does not arrive or is lost during delivery:
1.⁠ ⁠Freeze Your Card: Freeze your card immediately from the Odix Pay app.
2.⁠ ⁠Contact the Courier: Contact the courier company and report the missing card. Ask them for a loss report or other proof of the lost delivery.
3.⁠ ⁠Contact Odix Pay: Send us the loss report in the app so we can review the case. If it's approved, we'll issue a replacement card and share the tracking details.

Updated on: 25/10/2026