Getting Started
Odix Card
Are There Any Fees or Limits For Receiving Stablecoins?
ATM Ate My Card, What Should I Do?
ATM Doesn't Recognize My Card, What Should I Do?
Can I Have My Card Shipped To A Different Country?
Can I Transfer My Virtual Card to My Physical Card?
Does The App Have an IBAN Feature?
How Can I Activate My Physical Card?
How Can I Change My Card Limit?
How Can I Change My Physical Card PIN?
How Can I Create an Odix Pay Card?
How Can I Freeze My Card?
How Can I Track My Shipping Process?
How Does The Card Application and Delivery Process Work In Odix Pay?
I Bought an Odix Card, But the Card Information Isn't Visible. Why?
I Forgot My Card PIN, How Can I Get a New PIN?
I Lost My Card, What Should I Do?
I Purchased a Card. Is Refund Possible?
I Purchased a Physical Card, but It Hasn't Been Activated Yet.
I Was Charged an Extra Fee While Purchasing the Card, but It wasn’t Credited To My Balance.
In Which Countries Do the Cards Operate?
Is The Virtual Card Shipped?
My Odix Pay Card Hasn't Arrived Yet. What Should I Do?
What Are The Applicable Issuance Fees and Primary Materials For Each Odix Card Tier?
What Are The Fees and Limits For ATM Withdrawals?
What Are The Limits For POS Usage?
What Are The Spending and Account Limits For Each Odix Card?
What Are The Transaction Fees For Odix Cards?
What Are The Withdrawal Options?
What Services Come With Each Odix Card?
What Should I Do If My Card Does Not Arrive?
What Should I Do If My Country of Citizenship Is Not Currently Supported?
Which Address Will My Physical Card be Shipped to? What Happens If the Shipment is Returned?
Which Countries Are Not Eligible For Card Delivery?
Which Countries Are Excluded From Shipping?
Why Was My Card Rejected and What Could Be The Reason?
Payment/Transaction
How Do I Transfer Funds To My Card?
How Can I Load Balance Onto My Card?
What Should I Do If I See A Transaction That Doesn’t Belong To Me?
How Can I Send Money?
Why Was My Transaction 3D Secure Authenticated Even Though I Did Not Receive an OTP?
How Does The Refund Process Work?
How Can I Withdraw Money?
What Is KYT (Know Your Transaction)?
Are There Any Merchants or Websites Not Supported By Odix Pay?
How Can I View My Transactions?
My Transaction Was Rejected, But I See a Deduction from My Account. What Should I Do?
Does Odix Charge Anything For Declined (Insufficient) Transactions?
Which ATMs Does Odix Pay Work With?
I Made A Transfer To My Account, But It Hasn't Arrived Yet.
What Should I Do if My ATM Withdrawal Fails, But My Account Balance Shows Deducted?
I Have Balance in My Odix Pay Account, But My ATM Withdrawal Shows "0" Balance. Why Is That?
Bank Transfers
What Are The Country Based Limits?
Which Countries Are Supported?
What Fees and Limits Apply to Fiat Payouts?
Which Countries’ Citizens or Residents Cannot Use Money Transfers?
Are Card Transactions and Stablecoin Transfers Affected?
What Are The Country Based Fees?
Why Are Fiat Payouts Not Available in My Region?
How Can I Track My Bank Transfer?
What Happens If My Transfer Fails?
What Are the Payout Options with Odix Pay?
How Do I Send Funds to a Bank Account?
How Does Sending Money with Odix Pay Work?
Who Can I Contact If I Need Help?
How Can I Verify My Address For A Bank Transfer?
Why Do I Need To Provide Information About My Employment Status And Transfer Activity?
How Long Does a Bank Transfer Take?
Can I Split a Large Payout Into Multiple Transfers?
Can I Cancel a Bank Transfer After Confirming?
How Can I Make Sure My Transfer Goes Through Smoothly?
Account Settings
What Should I Do If I’m Experiencing A Technical Issue With My Account?
How Can I Change The Personal Information I Added To My Account?
How Can I Complete The Identity Verification Process?
Referral Reward Inquiry
What Should I Do If I Don’t Receive The Verification Code?
How Can I Change The Phone Number Registered To Odix Pay?
Which Documents Can I Use To Complete The KYC Process?
Can I Change My Card Address?
Can I Delete My Account?
How Can I Change My Odix Pay Application Password?
How Can I Access My Account If I've Lost My Phone Number?
What Should I Do If I Forgot My Odix Account Password?
Will I Face Any Penalties When Changing My Personal Information on Odix Pay?
How Can I Change The E-mail Address Registered To Odix Pay?
