Getting Started

• Why Can’t I Find My Country During KYC?

  When completing KYC verification in the ODIX Pay app, you’ll be asked to select your country from the list of supported countries. If your country isn’t listed, it means ODIX Pay is currently not available in your region. Can I Complete KYC with Dual Citizenship? If you hold dual citizenship and can provide a valid ID from a supported country, you may still be able to complete KYC and access ODIX Pay services.Few readers

• Which Countries Are Not Supported by ODIX Pay?

  When completing KYC verification in the ODIX Pay app, you’ll be asked to select your country from the list of supported countries. If your country isn’t listed, it means ODIX Pay is currently not available in your region. Can I Complete KYC with Dual Citizenship? If you hold dual citizenship and can provide a valid ID from a supported country, you may still be able to complete KYC and access ODIX Pay services.Few readers

• How Do I Create An Odix Pay Account?

  1- Download the Odix Pay app. Click on the "Create Account" option. Enter your First and Last Name and email address, and create your password. Verify your email address by entering the code sent to your email. !Few readers

• What Is Odix Pay?

  Odix Pay is a platform created in response to developing technologies and demands. It was founded jointly by a team that had been part of the initial teams of internet giants such as Facebook, PayPal, and Binance. Today, with the rapid advancements in artificial intelligence and blockchain technologies, deep conflicts are occurring between the real world and the digital world, while simultaneously presenting great opportunities. Our mission is to help as many people as possible seamlessly connFew readers

• What Is Know Your Transaction (KYT)?

  ODIX Pay is committed to maintaining the highest compliance and security standards within the digital asset ecosystem. To ensure safe, transparent, and compliant transactions, ODIX Pay has implemented a comprehensive Know Your Transaction (KYT) monitoring system designed to identify and prevent high-risk or suspicious activities. Prohibited Activities ODIX Pay strictly prohibits users from using its services for any illegal activities, including but not limited to money laundering, terrFew readers

• Why Odix Pay?

  Odix Pay follows the evolving technology and cryptocurrency world to provide the best experience and service to its users. All processes have been shaped in line with this goal, ensuring a solid foundation for users to have a comfortable and high-quality experience.Few readers

Odix Card

• What Are The Transaction Fees For Odix Cards?

  *The final foreign exchange amount applied to a transaction may vary depending on the exchange rate used by the local bank/POS provider, market conditions at the time of the transaction, and the processing method used within the payment infrastructure. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/2/4/cb249761d4831800/ekran-resmi-2026-09-11-154742_Popular

• What Are The Fees and Limits For ATM Withdrawals?

  *ATM withdrawal limits may vary based on the country and the limits imposed by the relevant ATM operator.Popular

• Are There Any Fees or Limits For Receiving Stablecoins?

  Some readers

• What Services Come With Each Odix Card?

  ODIX Card Benefits Purple White Black Rose Metal Card Material Virtual Premium Plastic Premium Plastic Premium Metal Concierge(Personal Assistance) Fast Support Fast Support Fast Support VIP SupportSome readers

• Is The Virtual Card Shipped?

  As the name suggests, virtual cards are created solely in a digital format. You can securely use your virtual card by adding it to Google Pay or Apple Pay. No physical card is issued or shipped to your address.Few readers

• Does The App Have an IBAN Feature?

  Currently, the IBAN service is not active within the ODIX Pay app. The necessary integration and infrastructure developments for this feature are currently underway. Once the IBAN service is ready for use, an official announcement will be made to all our users.Few readers

• I Forgot My Card PIN, How Can I Get a New PIN?

  If you forgot your card PIN, you can contact us via the customer support section on the app or website.Few readers

• I Bought an Odix Card, But the Card Information Isn't Visible. Why?

  After activating your Odix Card, you will be able to view your card details.Few readers

• Which Address Will My Physical Card be Shipped to? What Happens If the Shipment is Returned?

  Your physical card will be shipped to the delivery address you provide in the app during the card purchase process. It is your responsibility to ensure that the address details entered are complete and accurate. If the shipment is returned to us due to reasons attributable to the customer, including but not limited to an incorrect or incomplete address, failure to receive the shipment, or similar customer-related reasons, an additional shipping fee will apply for any re-shipment of the card.Few readers

• ATM Doesn't Recognize My Card, What Should I Do?

  If you're experiencing any issues with your card, such as a lack of contact or a technical issue, you can contact us for assistance.Few readers

• What Should I Do If My Card Does Not Arrive?

  If your card does not arrive or is lost during delivery: 1.⁠ ⁠Freeze Your Card: Freeze your card immediately from the ODIX app. 2.⁠ ⁠Contact the Courier: Contact the courier company and report the missing card. Ask them for a loss report or other proof of the lost delivery. 3.⁠ ⁠Contact ODIX: Send the loss report to us so we can review the case. If approved, we will issue a replacement card. The new card may take up to 30 days to arrive.Few readers

• Can I Have My Card Shipped To A Different Country?

  Yes, international shipping is available for your card.  Please note that the card will be dispatched to the specific address provided during your initial registration. To facilitate a seamless delivery process, it is imperative that your address details are accurate and comprehensive.Few readers

• How Can I Activate My Physical Card?

  Once your Odix Pay physical card arrives, follow these steps: 1-Log into your Odix Pay app. 2- Click on the "Card" section. 3- Click on your card. 4- Enter the last 6 digits of your card in the provided field. ![](https:Few readers

• How Does The Card Application and Delivery Process Work In Odix Pay?

  In the app, you can select between physical or virtual cards that suit your needs, and then apply for a card. Your virtual card application will automatically be activated, and no activation is required. However, after your physical card arrives, you can activate it through the card section in the app. After placing the card order, the process for card creation and shipping is handled quickly. Depending on the country, your card may take up to 30 business days to be delivered to your address.Few readers

• Which Counties Are Not Eligible For Card Delivery?

  As a citizen of your current country of residence, you are eligible to apply for and obtain a card. However, due to recent regulatory decisions implemented by your local government, we are currently unable to deliver physical cards to your location. In this case, we recommend using our Odix Purple virtual card, which you can access and use without delivery restrictions. Below is the list of countries where we are currently unable to deliver physical cards: EgyptFew readers

• I Lost My Card, What Should I Do?

  If you've lost your physical card, you should freeze your card via the app immediately. Then, contact our customer support team to inform them about the lost card.  Our team will start the cancellation and replacement process for you.Few readers

• How Can I Create an Odix Pay Card?

  1- Download the Odix Pay app. 2- Create an account and verify your email address. 3- After logging in, click on the 'Card' tab to apply. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/2/4/cb249761d4831800/ekran-reFew readers

• What Are The Withdrawal Options?

  You can withdraw your balance as cash from ATMs using your ODIX Pay card or spend it by making purchases at physical stores. In other words, your balance provides you with the freedom of both cash access and shopping.Few readers

• I Purchased a Physical Card, but It Hasn't Been Activated Yet.

  Your physical card will be automatically reflected in the app once the Visa printing process is complete. This process typically takes 5–7 business days. As soon as your card becomes visible in the app, you can add it to Google Pay and start spending immediately—even before the physical card reaches your address.Few readers

• What Are The Applicable Issuance Fees and Primary Materials For Each Odix Card Tier?

  Few readers

• ATM Ate My Card, What Should I Do?

  You should call the bank that owns the ATM. They will start the necessary procedures for the issue you're facing.Few readers

• How Can I Change My Physical Card PIN?

  Log in to your Odix Pay app. Click on the "Card" section. In the "Settings" section under your card, you can change your card PIN.Few readers

• What Are The Spending and Account Limits For Each Odix Card?

  Few readers

• Can I Transfer My Virtual Card to My Physical Card?

  Yes, transfers between cards are supported. You can easily move funds from your virtual card to your physical card and continue spending without interruption.Few readers

• How Can I Change My Card Limit?

  1)Log into your Odix Pay app. 2)Click on the "Card" section. In the "Settings" section under your card, click on "Set Card Limit." 4)Here, you can set your daily limit for your Odix Pay card. ![](https://storage.crisFew readers

• Why Was My Card Rejected and What Could Be The Reason?

  If your payment was rejected while making a purchase with your Odix Pay card, it could be due to several reasons: Insufficient balance on your card. The place you are trying to use the Odix Pay card is not supported. The POS device where you are making the payment is blocked for international use. If you don’t think any of these reasons apply to your situation, you can contact our customer support team using the order number from the transaction details in the app to get more informaFew readers

• My Odix Pay Card Hasn't Arrived Yet. What Should I Do?

  Once your Odix Pay card application is completed, our team will start the shipping process to ensure your card reaches you as soon as possible. This process typically takes 30 days, depending on your country. During this time, we will send you SMS and notifications so you can track your shipment. If you are still having issues, please contact our customer support to get the latest update about your card.Few readers

• How Can I Track My Shipping Process?

  Once your card is dispatched, a notification containing tracking details will be sent to the email address and phone number registered in our system. Important Note: Please ensure that your contact information is accurate and up to date. This is essential for you to receive shipping updates and ensure a smooth delivery process.Few readers

• How Can I Freeze My Card?

  If you want to freeze your Odix Pay card, follow these steps: Log in to your Odix Pay app. Click on the "Card" section. On the main screen, click on the "Freeze" option under your card to freeze it. Your card will remain fFew readers

• What Are The Card Commission and ATM Fees?

  ATM withdrawal fees may vary depending on the specific ATM provider and their bank policies. However, there is no need to worry. The applicable fee will be displayed on the screen before you confirm the transaction. This allows you to see the exact amount in advance and complete your transaction with full control and awareness.Few readers

• In Which Countries Do the Cards Operate?

  Odix Pay operates in all countries where VISA and MasterCard are accepted.Few readers

• What Are The Limits For POS Usage?

  The limits for Odix Pay’s virtual and physical cards are different. The spending limit for the virtual card is $100,000 per day, while the spending limit for the physical card is $500,000 per day. Daily ATM withdrawal limits are restricted by a fixed amount determined by the bank.Few readers

• Which Countries Are Excluded From Shipping?

  ODIX Pay cards can be shipped to the majority of countries worldwide. However, delivery is subject to the necessary logistics and legal conditions being met in the destination country. Shipping services may be temporarily suspended in regions experiencing extraordinary circumstances, such as war, natural disasters, or political crises.Few readers

• I Purchased a Card. Is Refund Possible?

  Both physical and virtual cards are issued specifically for each individual user. Therefore, once a card has been purchased, refunds are not available.Few readers

• I Was Charged an Extra Fee While Purchasing the Card, but It wasn’t Credited To My Balance.

  Small deductions of $1 or less made during the card purchase process are temporary test transactions for security and verification purposes. This amount will be automatically reflected in your card balance after you complete your first top-up.Few readers

• What Should I Do If My Country of Citizenship Is Not Currently Supported?

  If your country of citizenship is not yet supported, you may still register for an account provided that you hold valid, official documentation issued by a supported jurisdiction. You may submit: A valid Government ID or Passport A valid Residence Permit Official Proof of Address (Utility bills, bank statements, etc.)Few readers

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Payment/Transaction

• Why Was My Transaction 3D Secure Authenticated Even Though I Did Not Receive an OTP?

  ODIX cards may use EMV 3-D Secure (3DS) for online transactions. Depending on the transaction and the issuer's real-time risk assessment, 3DS authentication may be completed through either a challenge flow or a frictionless flow. In a frictionless 3DS flow, authentication may be completed in the background without requiring an SMS OTP, pop-up, or other visible action from you. Therefore, not receiving an OTP does not necessarily mean that 3DS authentication did not take place. If you do not reFew readers

• Are There Any Merchants or Websites Not Supported By Odix Pay?

  Your ODIX Pay card can be used securely at the vast majority of online and physical locations where Visa is accepted. However, at this time, our card does not support transactions made at gas stations. This restriction is implemented as part of our infrastructure and transaction security policies.Few readers

• What Should I Do If I See A Transaction That Doesn’t Belong To Me?

  If you notice an unfamiliar transaction or movement on your card, follow these steps for security purposes: Freeze your card immediately. This is a critical step to prevent unauthorized transactions. Report the situation to our customer support team to initiate the necessary actions. These steps are essential to protect both your and your Odix Pay account’s security.Few readers

• How Can I View My Transactions?

  To view transactions related to your card, follow these steps: 1.Log in to the app. 2.Go to the “Card” section on the main screen. 3- Click on the “History” tab under your card. 4- In this section, you can view all the trFew readers

• How Does The Refund Process Work?

  Refunds made to your account by Odix Pay will be completed within 30 days from the initiation of the process.Few readers

• What Should I Do if My ATM Withdrawal Fails, But My Account Balance Shows Deducted?

  If you encounter this problem, please contact our customer support team, and we will work to resolve your issue as quickly as possible.Few readers

• How Can I Withdraw Money?

  You can withdraw money from any Visa Mastercard-supported ATM near your location.Few readers

• My Transaction Was Rejected, But I See a Deduction from My Account. What Should I Do?

  If you see that your transaction was rejected but funds were still deducted from your account, please reach out to our customer support team, and they will resolve your issue as quickly as possible.Few readers

• What Is KYT (Know Your Transaction)?

  ODIX Pay is committed to maintaining the highest compliance and security standards within the digital asset ecosystem. To ensure safe, transparent, and compliant transactions, ODIX Pay has implemented a comprehensive Know Your Transaction (KYT) monitoring system designed to identify and prevent high-risk or suspicious activities. Prohibited Activities ODIX Pay strictly prohibits users from using its services for any illegal activities, including but not limited to money laundering, terrFew readers

• How Can I Load Balance Onto My Card?

  To load balance onto your card, you can follow these steps: 1.Log in to the app. 2.Click on the "Top Up" tab on the main screen 3- Select Top Up Card 4- Select Top Up Method ![](https://storage.crisp.chat/users/helpdeskFew readers

• Does Odix Charge Anything For Declined (Insufficient) Transactions?

  Declined Transaction Fee (Insufficent Balance): $0.50Few readers

• Which ATMs Does Odix Pay Work With?

  Odix Pay works with all ATMs that accept VISA and MasterCard.Few readers

• How Do I Transfer Funds To My Card?

  Adding a balance to your ODIX Pay card is simple and flexible with multiple methods: Crypto Top-Up: Access your dedicated crypto wallet address through the app to receive transfers from your personal crypto accounts or cold storage wallets. Card-to-Card Top-Up: Instantly fund your card using Apple Pay or by linking another debit/credit card for a direct transfer.Few readers

• I Have Balance in My Odix Pay Account, But My ATM Withdrawal Shows "0" Balance. Why Is That?

  If you're experiencing this issue, our customer support team is here to ensure you get the best experience. Please contact our support team to resolve the issue quickly.Few readers

• I Made A Transfer To My Account, But It Hasn't Arrived Yet.

  Your top-up transaction is automatically reviewed by our AML (Anti-Money Laundering) system. This verification process typically takes an average of 3–5 minutes. Once the review is complete, your funds will be automatically reflected in your account. No further action is required on your part.Few readers

• How Can I Send Money?

  To make a money transfer via Odix Pay, follow these steps: 1- Log in to the Odix Pay app. Click the "Send" option in the upper right corner of the main screen. 3- Select your transfer method. 4- Fill in the requiredFew readers

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Bank Transfers

• What Fees and Limits Apply to Fiat Payouts?

  The applicable fees, minimums, and limits are shown in the ODIX app before you confirm the transfer. Fees and limits depend on the payout currency, destination, payout method, and your account.Popular

• What Are The Country Based Limits?

  Popular

• Which Countries’ Citizens Cannot Use Bank Transfers?

  Citizens of the following countries cannot use the bank transfer feature: Europe Albania Belarus Bosnia & Herzegovina Kosovo Macedonia, North Montenegro Russian Federation Serbia Asia Afghanistan Democratic People’s Republic of Korea (North Korea) Iran (Islamic Republic of) Iraq Lebanon Myanmar (Burma) Syrian Arab Republic (Syria) West Bank (Palestinian Territory, Occupied) Yemen Africa Burundi Central African Republic (the) Libya Mali SSome readers

• Can I Split a Large Payout Into Multiple Transfers?

  If a payout exceeds the applicable transaction limit, you may be able to make multiple smaller transfers, provided each transaction remains within the applicable limits. Additional restrictions may apply depending on your account, currency, and destination.Few readers

• Which Countries Are Supported?

  North America United States of America Canada Mexico Europe United Kingdom Denmark Hungary Poland Romania Norway Switzerland Turkey Asia India Vietnam Indonesia Philippines Hong Kong China Latin America Brazil Middle East United Arab Emirates Oceania AustraliaFew readers

• How Can I Track My Bank Transfer?

  You can track your transfers from the ODIX app. Transfer statuses may include: Pending Completed FailedFew readers

• Can I Cancel a Bank Transfer After Confirming?

  No. Once a transfer has been confirmed and sent for processing, it cannot be canceled. If you entered incorrect bank details, contact ODIX Support as soon as possible.Few readers

• Are Card Transactions and Stablecoin Transfers Affected?

  No. Fiat payout restrictions apply only to fiat pay-in and payout services. Card transactions, stablecoin deposits and withdrawals, and other ODIX services continue to work as normal unless otherwise stated in the app.Few readers

• What Happens If My Transfer Fails?

  If a transfer fails because of incorrect bank details, an unsupported account, or another processing issue, the funds will be returned to your ODIX balance once the transaction is reversed.Few readers

• What Are the Payout Options with ODIX Pay?

  ODIX Pay currently supports local payouts in supported countries.Few readers

• How Can I Make Sure My Transfer Goes Through Smoothly?

  Before confirming a transfer: Double check the recipient’s bank details Make sure the bank account is in a supported country For Local Payouts, make sure the bank account matches the selected country and currency Review the fees, limits, and delivery time shown in the appFew readers

• How Do I Send Funds to a Bank Account?

  Log in to your Odix Pay account. Click Send and select your Odix card. Choose Bank transfer. Select the destination country and currency of the bank account. Enter the bank details and answer the questions. These questions are asked as an essential security measure to protect your account and prevent fraudulent activity Enter the transfer amount to view the exchange rate and any extra fees on the screen. Enter your PIN to confirm. **What should I do if I have a probFew readers

• How Does Sending Money with ODIX Pay Work?

  ODIX Pay lets you send funds from your ODIX balance directly to bank accounts in supported countries. You can send: •  Funds in the recipient’s local currency through local banking networks Fees, limits, and estimated delivery times are shown in the ODIX app before you confirm the transfer.Few readers

• Who Can I Contact If I Need Help?

  If you need help with a bank transfer, payout limit, or failed transaction, contact ODIX Support through the app. The support team can review your account and provide guidance based on your available payout options.Few readers

• What Are The Country Based Fees?

  The applicable fees, minimums, and limits are shown in the ODIX app before you confirm the transfer. Fees and limits depend on the payout currency, destination, payout method, and your account.Few readers

• Why Are Fiat Payouts Not Available in My Region?

  Fiat pay-in and payout services are not available in certain regions due to compliance and regulatory requirements. If your region is unsupported, the relevant fiat options will be hidden in the ODIX app.  Availability can also depend on the selected currency and payout destination.Few readers

• How Can I Verify My Address For A Bank Transfer?

  To verify your address, please upload a valid utility bill or bank statement showing your name and address. The document must be issued within the last 3 months. Residence certificates are not accepted.Few readers

• Why Do I Need To Provide Information About My Employment Status And Transfer Activity?

  You may be asked about your employment status, expected transfer volume, and average number of monthly transfers. Please provide accurate information based on your expected activity. This information is required for security and compliance purposes. It helps us understand your expected account activity and protect your account from unauthorized or unusual transactions.Few readers

• How Long Does a Bank Transfer Take?

  Delivery times depend on the destination country, currency, and payout method. Some Local Payouts may arrive on the same day, while other transfers may take longer.Few readers

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Apple Pay/Google Pay

• Apple Pay Is Banned In My Country. How Can I Use My Virtual Card?

  If Apple Pay is unavailable in your country and you want to use Odix Pay, follow these steps: 1-First, go to your phone's Settings menu 2- Then click on "General." 3- Select "Language and Region." ![](https://storage.crispFew readers

• How Can I Add My Virtual Card To Apple Pay?

  Open Apple Wallet and then tap the '+' icon. Select Debit or Credit Card. Tap the ‘Enter Card Details Manually’ option. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/2/4/cb249761d4831800/ekran-resmi-2026Few readers

Account Settings

• How Can I Change The Personal Information I Added To My Account?

  You can change your personal information from the settings section in the menu.Few readers

• What Should I Do If I’m Experiencing A Technical Issue With My Account?

  We recommend logging out of the mobile app and logging back in. After that, try performing the action again. If the problem persists, you can contact Odix customer support. Our customer support team will try to resolve your issue as soon as possible.Few readers

• How Can I Change My Odix Pay Application Password?

  1- Click on the Security option in the menu. 2- Click on the "Change Password" option. 3- Enter both your current and new password. 4-Your Odix Pay application password will be successfully changed.Few readers

• What Should I Do If I Don’t Receive The Verification Code?

  First, make sure that the email address or phone number you provided is correct. Another possible issue is that if you are abroad, your phone may not be able to receive SMS messages. If the problem persists despite checking these, you can contact our customer support team.Few readers

• How Can I Change The Phone Number Registered To Odix Pay?

  1- Go to Profile in the menu. 2- After tapping on account settings, click the "Change" option next to your phone number. 3-Verify the code sent to your phone. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/2/4/cbFew readers

• How Can I Complete The Identity Verification Process?

  Successfully complete your identity verification, follow these steps: 1- Log into your Odix Pay account. 2- Press the Verify button next to the Complete Your KYC option. 3- Fill out your address details in full. 4- SeleFew readers

• How Can I Access My Account If I've Lost My Phone Number?

  If you no longer have access to your registered phone number, please reach out to our support team. For your security, our team will guide you through the required verification steps. Once verified, we will help you update your information so you can securely access your account again.Few readers

• Referral Reward Inquiry

  I invited a friend via the referral system, but I haven’t received my reward yet. What should I do? Registration: The person you invited must use your unique referral link/code. Card Purchase: The invited user must successfully complete their card purchase. Processing Time: Our system automatically audits all transactions within a 24-hour cycle.Few readers

• Which Documents Can I Use To Complete The KYC Process?

  To ensure the security of your account, you can complete your Identity Verification (KYC) using: Valid Proof of Identity: A high-quality photo or scan of your Passport or National Identity Card. Biometric Verification: A real-time Selfie Verification to confirm your identity.Few readers

• What Should I Do If I Forgot My Odix Account Password?

  If you forget your Odix Pay account password, follow these steps: Click on the "Forgot My Password" section in the login screen. Enter the email address you used to create your account. You will receive a code in your email to reset your password. When you enter the code, you’ll be directed to the password reset section. Create a new password.Few readers

• Can I Change My Card Address?

  You can update your address by clicking on the "Change Address" button in the section where you applied for your card.Few readers

• Can I Delete My Account?

  Odix Pay is created with user requests as a priority. You can delete your account through the settings.  If you encounter any negative situation related to your account, you can contact our representatives through the link provided below for support.Few readers

• How Can I Change The E-mail Address Registered To Odix Pay?

  1- Go to Profile in the menu. 2- Click on the "Change" option next to your email address. 3- Enter the verification code sent to your email address. 4- Enter your new email address. 5- Verify the code sent to your new emFew readers

• Will I Face Any Penalties When Changing My Personal Information on Odix Pay?

  When you update your personal information, withdrawals and internal transfers will be temporarily disabled.  Card transactions are limited to $1000 daily for security reasons. This way, the user's security on Odix Pay is ensured.Few readers

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