Can I cancel my reservation?

Yes, your reservation can be canceled. However, cancellation conditions are fully subject to the rules set by the supplier with whom the reservation was made.

Will I have to pay a cancellation fee?

This depends on your reservation’s cancellation policy. If the free cancellation period has expired or the booking is marked as non-refundable, cancellation fees may apply.

Can I cancel or modify a non-refundable reservation?

Non-refundable reservations usually cannot be canceled or modified. However, some suppliers may offer exceptions on a request basis.

How can I check if my reservation has been canceled?

Once your reservation is canceled, you will see the update in the system and receive an email notification. You may also contact our support team for confirmation.

Where can I find my cancellation policy?

You can find your cancellation policy in your reservation details. 

I cannot stay due to death or a medical issue. Can any action be taken?

In such cases, please submit your request along with the required documents (e.g. death certificate, medical report). We will forward the request to the supplier. A refund may be granted upon supplier approval.

Updated on: 09/09/2026