Hotel Bookings
Check-in & Operational Issues
I arrived late at the hotel and the reception is closed. What should I do? If possible, contact us immediately by email. We will coordinate with the supplier to find a solution. The hotel asks for an additional payment at check-in. What should I do? Do not make any payment before contacting our support team. We will verify with the supplier whether the request is valid. What should I do if I have a problem during check-in? Please contact the Odixpay support team at support@odixpay.com.Few readersPricing & Availability
What is included in the price? Usually, accommodation and room charges are included. Additional services (breakfast, transfers, parking, etc.) are specified separately. Are taxes included in hotel prices? Some city taxes may be collected directly by the hotel. This information is provided in the “important notes” section during booking. Why do I see different prices for the same hotel? Prices may vary because: Offers come from different suppliers Room type differences Meal plans (RFew readersChanges & Stay-Related Requests
Can I make changes to my reservation (e.g. date changes)? Change requests depend on the supplier’s rules; not all reservations are changeable. I will arrive outside the check-in hours. Can I still check in? Most hotels allow late check-in, but the hotel must be informed in advance. I am not satisfied with the hotel / I was assigned a different room. What should I do? We recommend contacting the hotel first. If the issue cannot be resolved, our support team will contact the supplier on yourFew readersCancellations
Can I cancel my reservation? Yes, your reservation can be canceled. However, cancellation conditions are fully subject to the rules set by the supplier with whom the reservation was made. Will I have to pay a cancellation fee? This depends on your reservation’s cancellation policy. If the free cancellation period has expired or the booking is marked as non-refundable, cancellation fees may apply. Can I cancel or modify a non-refundable reservation? Non-refundable reservations usually cannoFew readersRoom Types & Hotel Policies
What do non-refundable and free cancellation mean? Non-refundable: No refund is provided in case of cancellation. Free cancellation: No fee is charged if the booking is canceled before the specified deadline. What is the difference between a double room and a twin room? A double room has one large bed (king or queen), while a twin room has two separate single beds. Was this helpful? Can I request an extra bed, and is there an additional charge? This depends on availability and usuaFew readersPayments & Invoicing
The hotel asks me to pay again. What should I do? Please contact us before making any payment.Few readers
Flights
Ticketing and Reservation
Can open-return / open-date tickets be issued? No. Open tickets cannot be issued directly. What is Check-in and how is it done? Check-in is the process by which the passenger officially confirms their intention to travel, and their ticket and identity details are verified by the airline. It usually opens 24 hours before departure and can be completed on the airline’s website or at the airport counter using the PNR code or ticket number. What is the reservation time limit (option)? The reseFew readersSpecial Flight and Passenger Information
How can I learn the entry requirements of the destination country? Entry requirements may change frequently. Passengers should obtain the most accurate information directly from the relevant consulate. What is a Charter Flight? Charter flights are non-scheduled flights that do not operate on a fixed timetable. They are usually organized by tour operators and are not part of regular scheduled services. Are changes or refunds allowed for charter flights? No. Charter tickets are non-refundablFew readersRefunds, Changes, and General Ticket Rules
How long does a refund take? Depending on the airline, refunds typically take up to 30 business days. Where can I view refund and change rules? Refund and change conditions can be viewed on the flight search and reservation screens. Can the return flight be used if the outbound flight was not used? Domestic flights: Passengers may still use the return flight even if the outbound flight was not used. International flights: If the outbound flight is not used for any reason, passengerFew readersPayment and Accounting
When is the invoice issued? An electronic invoice is sent after the ticket is issued. What payment methods are accepted? Payments can be made with the Odix Card.Few readersSupport and Contact
How can I submit support requests? Requests can be submitted via email, whatsapp or Telegram. What should I do in urgent ticketing cases? We recommend contacting our support line. What are your support hours? Support Hours: Monday – Friday, 09:00 – 18:00 (UTC +3) Messages sent outside business hours will be reviewed and responded to on the next working day.Few readersBaggage Allowance and Ancillary Services
How much baggage can I carry? Baggage allowance varies depending on the airline, travel class, and cabin type. Detailed information is available during the reservation process. Can I add extra baggage to my flight? Yes. For airlines that allow ancillary services, extra baggage can be purchased after ticket issuance. What are the maximum dimensions for cabin and checked baggage? Cabin baggage: Generally must not exceed 23 × 40 × 50 cm and 8 kg. Checked baggage: Standard dimensions are 25 ×Few readersPricing
Are taxes included in the displayed prices? Yes. All prices include taxes and airport fees.Few readers