I arrived late at the hotel and the reception is closed. What should I do?

If possible, contact us immediately by email. We will coordinate with the supplier to find a solution.

The hotel asks for an additional payment at check-in. What should I do?

Do not make any payment before contacting our support team. We will verify with the supplier whether the request is valid.

What should I do if I have a problem during check-in?

Contact us right away in the app (Menu > Contact Us) or by e-mail at info@odixpay.com. We'll coordinate with the supplier to find a solution.

Updated on: 25/10/2026