What do non-refundable and free cancellation mean?

Non-refundable: No refund is provided in case of cancellation.
Free cancellation: No fee is charged if the booking is canceled before the specified deadline.

What is the difference between a double room and a twin room?

A double room has one large bed (king or queen), while a twin room has two separate single beds.
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Can I request an extra bed, and is there an additional charge?

This depends on availability and usually involves an extra charge.

Is it possible to get an extra bed or baby cot for a child?

Availability and charges depend on the hotel’s policy.

Can I request a smoking room?

Most properties do not offer smoking rooms. Requests can be submitted but are not guaranteed.

Updated on: 09/09/2026